This study uncovers 7 key groups of change, configuration and release practices that predict higher levels of performance for the 341 top, medium, and low performing IT organizations studied!
This 62 page comprehensive research report includes:
- Empirical evidence that can guide change, configuration and release ITIL implementations
- A detailed cross-reference of practices and the performance measures they impact
- Details needed to justify specific practices based on the performance improvement of other organizations
Permission is granted to the purchaser to print and distribute only within their organization. Redistribution of the Change Configuration and Release Performance Study outside the purchaser’s organization in any form is strictly prohibited without prior permission of the ITPI.